What is the V&A Shop website's accessibility policy? V&A Enterprises are committed to serving all of our customers equally. We recognise the importance of providing a website that is accessible to all user groups, including the disabled, the visually impaired and those with motor deficiencies and cognitive disabilities. We've designed this site with accessibility in mind. Some of the general features include:

The use of clear, simple language which is easy to understand.

The use of common web conventions.

Avoiding the use of blinking or flickering elements.

The use of validated HTML and Cascading Style Sheets (CSS)

A link to details of how to contact us for further information offline is provided from every page.

Standards Compliance We have strived to ensure our website conforms to level A compliance as specified by the Web Content Accessibility Guidelines (WCAG).
We are committed to a process of on-going improvement. We use a number of tools to perform automated accessibility tests, but this is just one aspect of our testing procedure. Being automated, these tools are not as reliable as expert evaluation. Pages are also tested in a variety of screen reading applications.
 
Font and text size Some users might find the site easier to read by increasing the size at which text is displayed. To do this you can adjust your browser's settings by going to the View menu, then select 'text size' or 'text zoom' or 'zoom' and increase the size of the text.

Style sheets This site uses cascading style sheets (CSS) for visual layout. Where possible, we've also made our website navigable, usable and readable if your browsing device does not support style sheets.

Images All images, where appropriate, have an alternative text attribute. This means that when an image is conveying important information its content is described with an alternative text. 

Links and navigation Structuring a website so it is simple and streamlined to use helps to improve the experience for all. Style of navigation remains consistent through the website.

Pop-up windows Our website does not use pop-up windows unless they are appropriate. Acceptable cases, for example, are when it is important to see the browser window you've just navigated from in the background.

Forms and tables Clearly labelled tables help readers to understand the content on a page and to fill in content into correct form fields.

Frames Although there are a limited number of critical pages on this site which use frames, we try not to use frames as they are a barrier to accessibility. Any frames which we do use have descriptive titles to help screen readers to make sense of the content of the page.

Tables We do occasionally use tables for layout but we ensure we follow WCAG guidelines. This means tables do not have any structural mark-up for visual purposes and they make sense when presented in a linear way.

Problems accessing the site If you have difficulty accessing the site or have any comments or feedback on how we can improve your online experience, please do not hesitate to contact us or  call us on (0)20 7942 2696.