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Free UK delivery on all orders over £100 from this week onwards

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Delivery Information
Delivery Information

UK Delivery We will make every effort to despatch goods within two working days, and hope to achieve delivery to UK addresses within seven days of receipt of your order, provided the goods are in stock. However, from time to time, through circumstances beyond our control, this may not be possible as in the event that an item proves to be very popular due to media coverage or with busy periods like Christmas and stock take. A small number of items may take longer to arrive (please see product description for details). If goods are to be sent to more than one address a delivery charge of:

£3.95 for orders up to the value of £30
£4.95 for orders between £30 and £70
£5.95 for orders between £70 and £120
£7.95 for orders between £120 and £150
£8.95 for orders over £150 will be made for each address.

Please see below for next-day and overseas despatches. Please allow up to 30 days for out of stock items and overseas orders. Orders for delivery to the UK are sent by a variety of services and we aim to achieve a delivery to the customer within 48 hours of despatch. Orders for delivery to other countries are sent by air mail and can normally be expected to arrive within 7 days. However we ask that you allow 14 days from despatch before contacting customer services.

For V&A Custom Prints services the delivery times will depend on the contents of your order. Most print orders are despatched between a day to three days after your order was placed. Orders for standard prints and rolled canvases are normally printed and despatched within 4 business days. Orders for framed prints, stretched canvases and framed canvas prints will usually be despatched within 7 working days but you should allow up to three weeks for delivery.

Standard Delivery UK orders are despatched on a 48-hr delivery service, for V&A Custom Prints service please see above for despatch times.
Standard service costs £3.95 per order up to the value of £30,
£4.95 per order value between £30 and £70,
£5.95 per order between £70 and £120,
£7.95 per order between £120 and £150,
and £8.95 for orders over £150 for the UK mainland.

Europe Deliveries Any parcels for despatch to European countries, including offshore destinations will cost £12.95 for orders up to the value of £15, with further increases as set out in the table below. Deliveries to all other countries not in Europe will be subject to the costs for Overseas Deliveries, as set out below. The appropriate charge will automatically be added to your order at Check Out when you confirm your delivery address.

Overseas Deliveries Overseas orders will be sent by air. The cost for despatching goods overseas is £19.50 for orders up to the value of £15, with further increases as set out in the table below. The appropriate charge will automatically be added to your order at Check Out when you confirm your delivery address.

There may be local duty and/or taxes payable on goods delivered outside the UK. V&A Enterprises is not responsible for paying these charges.

 

Postage & Packing Charges

Order value

Europe

Overseas

Up to £15

£12.95

£19.50

£15 - £100

£19.50

£28.50

£100 - £200

£35.10

£43.85

£200 +

£44.50

£62.50


Exceptional Delivery Charges Please note: We reserve the right to vary postage charges as necessary on items that are unusually high in weight, volume or value. We will contact customers to agree the required rate prior to shipping.

Part Deliveries If you have ordered more than one item, from time to time due to out of stock items we have to deliver your order in separate shipments. Regardless of the number of deliveries you receive, you'll only be charged the amount that was originally quoted to you at the time you placed your order. All delivery charges will be charged to you on the first order/delivery. Any despatch of a parcel thereafter to complete your order will be free of charge. Please note that V&A Custom Prints products are sent out separately from other items due to their custom nature. You will not be charged twice for delivery.

If you would like further information regarding the products or delivery options, please telephone our Customer Services team on 020 7942 2696. Alternatively email vaeshop@vam.ac.uk.

Order Tracking To track your order, simply log in to 'Your Account' and select Track Packages. Your orders will be listed here along with their despatch and delivery status. To change the particulars of your order without having to contact us click "Go" next to "Open and recently despatched orders" within "Your Account"

You can also cancel, review or change something about the order you placed before it enters the despatch process i.e. as long as it isn't listed as "despatching soon" or "recently despatched". If you have any issues with your orders, you can contact our Customer Services team on 020 7942 2696. Alternatively email vaeshop@vam.ac.uk.

V&A Custom Prints Delivery V&A Custom Prints standard prints and rolled canvases are despatched by first class post for UK orders, and Air Mail for overseas orders. Framed prints, stretched canvases and framed canvas prints are despatched by either special delivery post or by courier. For special delivery and courier deliveries you should specify a delivery address where someone can sign for the delivery.

The delivery times will depend on the contents of your order. Most V&A Custom Prints print orders are despatched between a day to three days after your order was placed. Orders for standard prints and rolled canvases are normally printed and despatched within 4 business days. Orders for framed Prints, stretched canvases and framed canvas prints will usually be despatched within 7 business days but you should allow up to three weeks for delivery.