Delivery UK
We will make every effort to despatch goods within two working days, and hope to achieve delivery to UK addresses within seven days of receipt of your order, provided the goods are in stock. However, from time to time, through circumstances beyond our control, this may not be possible as in the event that an item proves to be very popular due to media coverage or with busy periods like Christmas and stock take. A small number of items may take longer to arrive (please see product description for details). If goods are to be sent to more that one address a delivery charge of £5.95 will be made for each address. Please see below for next-day and overseas despatches. Please allow up to 30 days for out of stock items and overseas orders.
Standard Delivery
UK orders are despatched on a 48-hr delivery service. Standard service costs £5.95 per order for the UK mainland.
Europe Deliveries
Any parcels for despatch to European countries, including offshore destinations will cost £8.95 for orders up to the value of £100, with further increases as set out in the table below. Deliveries to all other countries not in Europe will be subject to the costs for Overseas Deliveries, as set out below. The appropriate charge will automatically be added to your order at Check Out when you confirm your delivery address.
Overseas Deliveries
Overseas orders will be sent by air. The cost for despatching goods overseas is £14.95 for orders up to the value of £100, with further increases as set out in the table below. The appropriate charge will automatically be added to your order at Check Out when you confirm your delivery address.
There may be local duty and/or taxes payable on goods delivered outside the UK. V&A Enterprises is not responsible for paying these charges.
We will make every effort to despatch goods within two working days, and hope to achieve delivery to UK addresses within seven days of receipt of your order, provided the goods are in stock. However, from time to time, through circumstances beyond our control, this may not be possible as in the event that an item proves to be very popular due to media coverage or with busy periods like Christmas and stock take. A small number of items may take longer to arrive (please see product description for details). If goods are to be sent to more that one address a delivery charge of £5.95 will be made for each address. Please see below for next-day and overseas despatches. Please allow up to 30 days for out of stock items and overseas orders.
Standard Delivery
UK orders are despatched on a 48-hr delivery service. Standard service costs £5.95 per order for the UK mainland.
Europe Deliveries
Any parcels for despatch to European countries, including offshore destinations will cost £8.95 for orders up to the value of £100, with further increases as set out in the table below. Deliveries to all other countries not in Europe will be subject to the costs for Overseas Deliveries, as set out below. The appropriate charge will automatically be added to your order at Check Out when you confirm your delivery address.
Overseas Deliveries
Overseas orders will be sent by air. The cost for despatching goods overseas is £14.95 for orders up to the value of £100, with further increases as set out in the table below. The appropriate charge will automatically be added to your order at Check Out when you confirm your delivery address.
There may be local duty and/or taxes payable on goods delivered outside the UK. V&A Enterprises is not responsible for paying these charges.
Postage & Packing Charges | ||||
| Order value | UK | Europe | Overseas | |
| Up to £15 | £3.95 | £8.95 | £14.95 | |
| £15 - £100 | £5.95 | £8.95 | £14.95 | |
| £100 - £200 | £5.95 | £14.95 | £24.95 | |
| £200 + | £5.95 | £24.95 | £54.95 | |
Please Note: If you order more than one item, you may receive them in separate parcels.
If you would like further information regarding the products or delivery options, please telephone our customer services team on 020 7942 2696. Alternatively email vaeshop@vam.ac.uk.
Order Tracking
It is possible to view your orders online. If you logged in using your password you may have online access to your order history and track progress of any current orders.
